Terms of service

1. About these Terms

1.1 InvoiceGen is an online invoice and quote generator operated by Venture Drake Pty Limited (ABN 59 159 237 126) of Ground floor/44 North Ft Rd, Manly NSW 2095. In these Terms, "we", "us" and "our" mean Venture Drake Pty Limited, and "InvoiceGen" or the "Service" means the InvoiceGen website at invoicegen.com.au, the InvoiceGen web application, and everything we provide through them.

1.2 "You" means the person or business that creates an InvoiceGen account or otherwise uses the Service. If you use InvoiceGen on behalf of a business, you confirm you are authorised to bind that business, and "you" means both you and that business.

1.3 These Terms are a legally binding agreement between you and us. By creating an account, generating an invoice, or otherwise using the Service, you agree to them. If you do not agree, do not use the Service.

1.4 Our Privacy Policy forms part of these Terms.

1.5 In these Terms, "Your Data" means everything you enter into, upload to, or generate through the Service — including your business details, logo, client and customer details, invoices, quotes, line items, notes and attachments.

1.6 If there is any inconsistency between these Terms and the Privacy Policy, the Privacy Policy prevails on anything to do with the handling of personal information, and these Terms prevail on everything else.

2. Eligibility and your account

2.1 You must be at least 18 years old and legally capable of entering into a binding contract to use InvoiceGen. The Service is intended for businesses, sole traders and contractors operating in Australia. We do not knowingly provide the Service to anyone under 18.

2.2 You must provide accurate and current information when you register, and keep it up to date — in particular your email address, which is how we reach you about your account.

2.3 You are responsible for everything that happens under your account. Keep your password confidential, do not share your login, and tell us promptly at contact@invoicegen.com.au if you believe your account has been accessed without your authorisation.

2.4 If you invite other people to use your account, or give them access to it, you remain responsible for their use of the Service and for their compliance with these Terms.

3. The Service is free

3.1 InvoiceGen is provided free of charge. There is no subscription fee, no per-invoice fee and no charge for the features described on our website.

3.2 We may introduce paid features or plans in the future. If we do, we will never charge you without your express agreement — continuing to use the Service is not agreement to pay. Anything you can do on a free account at the time a paid plan is introduced will remain available to you free of charge for at least 30 days after we notify you.

3.3 You are responsible for your own costs of using the Service, including internet access and any device you use.

4. Your data and who owns it

4.1 You own Your Data. As between you and us, you own all right, title and interest in Your Data, including all intellectual property rights in it. We claim no ownership of it.

4.2 The licence you give us. So that we can operate the Service, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, copy, transmit, display, back up, reformat and otherwise process Your Data, but only for the purposes of:

1. (a) providing, maintaining and securing the Service for you;
2. (b) generating, rendering and delivering the invoices, quotes and other documents you ask us to produce;
3. (c) providing support to you at your request;
4. (d) diagnosing faults, preventing fraud and abuse, and meeting our legal obligations; and
5. (e) maintaining and improving the Service, subject to clause 4.5.

This licence lasts only as long as we hold Your Data, and ends when Your Data is deleted under clause 12.

4.3 We do not sell Your Data. We do not sell, rent or trade Your Data or the personal information in it, and we do not disclose it to third parties for their own marketing purposes.

4.4 Anonymised and aggregated information. We may create anonymised and aggregated statistical information from Your Data — for example, average invoice values or how often a feature is used across all users — and use it for any purpose, including improving and promoting the Service. We may only do this where the resulting information does not identify you, your business or any individual, and cannot reasonably be re-identified. This right continues after these Terms end.

4.5 We do not train AI models on Your Data. We do not use the contents of your invoices, quotes, client details or attachments to train, fine-tune or evaluate any artificial intelligence or machine learning model, whether ours or a third party's. If we ever want to, we will ask you first and you will be free to say no.

4.6 Keep your own records. The Service is a convenience, not a system of record. You should keep your own copies of every invoice you issue. The Australian Taxation Office generally requires businesses to keep records explaining their transactions for at least five years from the date the record was prepared or obtained, or the transaction completed, whichever is later — and longer for some records, such as those relating to capital gains tax assets and depreciating assets. We do not guarantee that we will be able to restore Your Data if it is lost, corrupted or deleted, and clause 12 sets out when we may delete it.

5. Your responsibilities

5.1 Accuracy. You are responsible for the accuracy, completeness and lawfulness of Your Data and of every invoice, quote or document you generate, send or rely on.

5.2 Other people's personal information. InvoiceGen lets you enter information about your clients and customers. You must only enter another person's personal information into the Service where you are entitled to do so, and you must have obtained any consent, and given any notice, required of you under the Privacy Act 1988 (Cth) or any other applicable law. As between you and us, you are responsible for the personal information you enter about your clients and customers, and for how you use the documents you generate from it. This does not reduce our own obligations to those people, which are set out in our Privacy Policy.

5.3 Information you should not enter. Do not enter the following into free-text fields such as line-item descriptions, notes or attachments:

1. (a) sensitive information as defined in the Privacy Act 1988 (Cth) — information about a person's health, racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership, sexual orientation or practices, criminal record, or biometric information; and
2. (b) credentials and identifiers — tax file numbers, government-issued identifiers, payment card numbers, passwords and login details.

We do not want this information, we do not ask for it, and if we become aware that it is in your account we may remove it.

5.4 Your own compliance. You are responsible for your own tax, GST, invoicing, record-keeping, consumer law and privacy obligations. Using InvoiceGen does not discharge any of them.

6. Acceptable use

6.1 You must not use the Service to:

1. (a) do anything unlawful, or anything that would put us in breach of any law;
2. (b) create, send or facilitate any invoice, quote or document that is false, fraudulent, misleading or deceptive, or that relates to goods or services that were not supplied or agreed;
3. (c) impersonate any person or business, or misrepresent your affiliation with any person or business, including by issuing invoices in another business's name without authority;
4. (d) upload or enter material that infringes another person's intellectual property or other rights, or that contains another individual's personal information without the right to provide it (see clause 5.2);
5. (e) upload or transmit any virus, worm, malicious code or other harmful component;
6. (f) send unsolicited commercial electronic messages, in breach of the Spam Act 2003 (Cth) or otherwise;
7. (g) upload or enter material that is defamatory, harassing, obscene, threatening or otherwise objectionable;
8. (h) scrape, crawl, data-mine, resell, sublicense or commercially exploit the Service or its content, or use it to build a competing product;
9. (i) copy, modify, reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law;
10. (j) probe, scan, interfere with or attempt to gain unauthorised access to the Service, our systems or any other user's account, or place unreasonable load on our infrastructure, including through automated access; or
11. (k) behave in a way that is abusive, threatening, harassing or bullying towards our staff, contractors or other users.

6.2 We may investigate suspected breaches of this clause 6 and take any action we reasonably consider appropriate, including removing material, suspending or closing your account, and reporting the matter to law enforcement.

6.3 Reporting a problem. If you believe something generated, sent or published through InvoiceGen infringes your rights, is defamatory, or otherwise breaches clause 6.1, email contact@invoicegen.com.au with the document or link, what the problem is, and how we can contact you. We will acknowledge your report within 5 business days and, where we consider it appropriate, remove or disable access to the material, notify the user, and give them a right of reply.

7. Invoices, GST and tax — we do not give advice

7.1 InvoiceGen is a document-generation tool. We do not provide taxation, accounting, bookkeeping, financial, financial product, insurance or legal advice, and nothing in the Service, on our website, in our templates, guides or resources, or in any communication from us constitutes such advice.

7.2 Any information we provide — including GST calculations, tax rates, ABN handling, invoice and tax-invoice templates, formatting, wording, thresholds and any guidance about Australian invoicing requirements — is general information only. It does not take account of your circumstances, it may not be current, and it is not a substitute for the advice or services of a registered tax agent, BAS agent, qualified accountant or lawyer.

7.3 You are solely responsible for determining whether a document you generate meets your obligations, including under the A New Tax System (Goods and Services Tax) Act 1999 (Cth), the Australian Taxation Office's tax invoice requirements, and your record-keeping obligations. You must check every figure, every tax treatment and every required field before you issue any invoice or quote.

7.4 We do not warrant that any document generated by the Service will be accepted by the Australian Taxation Office, by your recipient, or by anyone else, or that it will satisfy any legal requirement applying to you.

7.5 InvoiceGen does not process payments, hold funds, or chase or collect debts on your behalf. Whether and how you get paid is a matter between you and your client.

8. Sending invoices, and invoice recipients

8.1 The Service may allow you to send an invoice or quote by email, or to share a link to a hosted version of a document. When you do this, you authorise us to send that message, or publish that page, as your agent and on your instruction, for that limited purpose only. You are responsible for its content and for the recipient's details being correct.

8.2 To the extent a message you send through the Service is a commercial electronic message for the purposes of the Spam Act 2003 (Cth), you are its sender, and you are responsible for having the consent that Act requires and for meeting its other requirements.

8.3 If you are a recipient. If you have received a document generated through InvoiceGen: it was created and sent by the sender, not by us. We do not verify, endorse or guarantee the accuracy of any document, and we are not a party to your dealings with the sender. Please raise any query about the document with the sender first. You can also contact us directly about how we handle your personal information, and we will deal with your request ourselves — our Privacy Policy explains how.

9. Availability, changes to the Service, and beta features

9.1 We aim to keep InvoiceGen available, but we do not promise that it will be available at all times, uninterrupted or error-free. Access may be affected by matters outside our reasonable control, including internet or telecommunications faults, third-party acts or omissions, denial-of-service attacks, and power or hardware failures.

9.2 We may carry out maintenance, and may suspend all or part of the Service to do so. Where we can, we will give you advance notice, except where urgent maintenance or a security issue means we cannot.

9.3 We may change, add to, or remove features of the Service. If we discontinue a feature you rely on, or discontinue the Service altogether, we will give you at least 30 days' notice and a reasonable opportunity to export Your Data under clause 12.2, unless we are prevented from doing so by law or by an emergency.

9.4 Any feature we describe as beta, preview, trial or experimental is provided on an "as is" basis for evaluation, may be changed or withdrawn at any time, and should not be relied on for anything important.

10. Our intellectual property

10.1 We (and our licensors) own all intellectual property rights in the Service, including the software, the website, the InvoiceGen name and logo, our brand assets, and the design, layout and wording of our templates, guides and other content — but excluding Your Data.

10.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business purposes, in accordance with these Terms, for as long as these Terms are in force.

10.3 You may use invoice and quote documents you generate through the Service — including the templates as populated with Your Data — for your own business purposes without restriction. You may not redistribute our blank templates, guides or other content as your own, or as part of a competing product.

10.4 If you send us feedback, suggestions or ideas about the Service, we may use them without restriction, without any obligation to you and without payment.

11. Privacy and where your data is held

11.1 We handle personal information in accordance with our Privacy Policy, which explains what we collect, how we use and disclose it, where it is stored, and how you can access, correct or complain about our handling of it.

11.2 Your account and your invoice and quote data are stored at rest in our database and backups in Sydney, Australia. Some service providers we use are located overseas — in particular, our email provider transmits and briefly retains any document you choose to email, and our website analytics provider receives technical usage information. Clauses 8 and 9 of our Privacy Policy set out who they are, where they are, and what they receive.

12. Leaving, suspension, termination and deletion

12.1 You may leave at any time. You may stop using the Service and delete your account at any time from within the Service, or by emailing contact@invoicegen.com.au.

12.2 Exporting your data, any time. While your account is open, you may export Your Data from the Service in a commonly used format, at any time and at no charge. If the export tools do not cover what you need, ask us at contact@invoicegen.com.au and we will provide a copy.

12.3 We may suspend or terminate. We may suspend or terminate your access to the Service, or close your account, if:

1. (a) you breach these Terms, and (where the breach can be fixed) you do not fix it within 14 days of us asking you to;
2. (b) you breach clause 6 in a way that is serious, in which case we may act immediately and without notice;
3. (c) we are required to do so by law; or
4. (d) we discontinue the Service in accordance with clause 9.3.

Where the circumstances allow, we will give you notice before suspending or terminating, and an opportunity to respond. A decision to suspend or close your account for breach is reviewed by a person, not made automatically.

12.4 Inactive accounts. Because the Service is free, we do not keep dormant accounts indefinitely. If you do not log in for 12 consecutive months, we may close your account. Before we do, we will email the address on your account twice — once at least 30 days beforehand and again at least 7 days beforehand — so you can log in to keep the account open or export Your Data. Closing a dormant account does not delete Your Data immediately: clauses 12.6 and 12.7 still apply.

12.5 Hosted document links. If you have shared a link to a hosted invoice or quote, that link stops working when your account is closed or the document is deleted. Recipients who need a lasting copy should download or print the document.

12.6 Exporting after your account closes. For 30 days after your account is terminated or closed for any reason — including under clause 12.4 — you may ask us for a copy of Your Data in a commonly used format, at no charge. The only exception is where the law requires us to act sooner.

12.7 Deletion. After the 30-day period in clause 12.6, we may permanently delete Your Data from our active systems. Copies may persist in encrypted backups for up to a further 90 days before being overwritten, and we may retain information for longer where we are required or permitted to by law. Our Privacy Policy sets out the detail.

12.8 Survival. Clauses 1.5, 1.6, 4.1, 4.3, 4.4, 4.5, 4.6, 5.2, 5.4, 6, 7, 8, 10, 12.6, 12.7, 12.8, 13, 14, 15, 16, 17, 19 and 20 survive termination.

13. Third-party services and links

13.1 The Service and our website may link to, or interoperate with, third-party websites, products and services that we do not control. We provide those links and integrations for convenience only. We do not endorse them, and we are not responsible for their content, their availability, or their handling of your information.

13.2 Your use of a third-party service is governed by that third party's terms and privacy policy, not ours.

14. Australian Consumer Law

14.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by Schedule 2 to the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law) or by any other law, where doing so would be unlawful.

14.2 Where the Australian Consumer Law applies to our supply of the Service to you:

14.3 Where the Service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, and to the extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the Service again or paying the cost of having the Service supplied again. We will not rely on this limitation where it would not be fair and reasonable for us to do so.

15. Disclaimers

15.1 Subject to clause 14 and to any liability that cannot lawfully be excluded, and to the maximum extent permitted by law:

1. (a) the Service is provided on an "as is" and "as available" basis;
2. (b) we exclude all conditions and warranties that would otherwise be implied by law, custom or otherwise; and
3. (c) we do not warrant that the Service will be uninterrupted, secure or error-free, that defects will be corrected, that the Service will meet your requirements, or that any document generated through the Service will be accurate, complete, legally compliant or fit for your purpose.

15.2 Clause 7 (tax and advice) and clause 4.6 (keep your own records) apply in addition to this clause.

16. Limitation of liability

16.1 This clause 16 is subject to clauses 14 and 16.5, and does not apply to any liability that cannot lawfully be excluded or limited.

16.2 To the maximum extent permitted by law, we are not liable to you for any:

1. (a) indirect, incidental, special, punitive or consequential loss or damage;
2. (b) loss of profit, revenue, business, opportunity, goodwill or anticipated savings;
3. (c) loss, corruption or unauthorised access to data, or the cost of restoring it;
4. (d) loss arising from any inaccuracy in, or non-compliance of, a document generated through the Service, including any penalty, interest, assessment or amended assessment imposed on you;
5. (e) loss arising from your inability to access the Service, or from any suspension, termination or deletion carried out in accordance with these Terms; or
6. (f) loss arising from the acts or omissions of any third party, including your clients and any third-party service you use with InvoiceGen,

however arising, whether in contract, tort (including negligence), under statute or otherwise, and whether or not we knew or should have known such loss was possible.

16.3 To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service, however arising, is limited to the greater of:

1. (a) the total amount (if any) you paid us for the Service in the 12 months before the event giving rise to the liability; and
2. (b) AUD $500.

16.4 Our liability is reduced to the extent that your act or omission, or your failure to take reasonable steps to mitigate, caused or contributed to the loss — including any failure to keep your own records under clause 4.6 or to check a document under clause 7.3.

16.5 What this clause never limits. Nothing in clause 16 limits or excludes our liability for:

1. (a) fraud or fraudulent misrepresentation;
2. (b) wilful misconduct;
3. (c) death or personal injury caused by our negligence; or
4. (d) any liability under the Australian Consumer Law or any other law that cannot lawfully be limited or excluded.

17. Indemnity

17.1 You indemnify us against any loss, damage, cost or expense (including reasonable legal costs) we incur arising directly from a claim brought against us by a third party, to the extent the claim arises from:

1. (a) your breach of these Terms — in particular clause 5.2 (other people's personal information), clause 6 (acceptable use) or clause 8 (sending invoices);
2. (b) your unlawful conduct, or a document you generated, sent or published through the Service that is false, fraudulent, misleading, deceptive or defamatory; or
3. (c) your infringement of a third party's intellectual property or other rights.

17.2 This indemnity does not apply to the extent the loss was caused by our own negligence, fraud, wilful misconduct or breach of these Terms.

17.3 We must notify you promptly of any claim to which this indemnity may apply, allow you to participate in its defence, and not settle it without your consent (which must not be unreasonably withheld).

17.4 Your liability under this indemnity is subject to your own duty to mitigate, and is reduced to the extent our act or omission contributed to the loss.

18. Changes to these Terms

18.1 Subject to clauses 18.2 to 18.5, we may change these Terms from time to time. We will act reasonably in doing so, and no change applies retrospectively to anything that happened before it took effect.

18.2 If a change is material — meaning a change that reduces your rights, increases your obligations, introduces a fee, or changes how we use or disclose Your Data — we will give you at least 30 days' notice before it takes effect, by email to the address on your account and by a prominent notice in the Service.

18.3 If you do not agree to a material change, you may close your account and export Your Data before the change takes effect, at no charge. Continuing to use the Service after a material change takes effect means you accept the amended Terms — except that, as clause 3.2 says, continued use is never agreement to pay a fee.

18.4 Non-material changes — such as correcting a typographical error, updating our contact details, or clarifying wording without changing its effect — take effect when we publish the updated Terms.

18.5 We will always update the "Last updated" date at the top, and keep the previous version available on request.

19. Notices

19.1 We may give you notice by email to the address on your account, or by a notice within the Service. It is your responsibility to keep your email address current.

19.2 You may give us notice by email to contact@invoicegen.com.au, or by post to Venture Drake Pty Limited, Ground floor/44 North Ft Rd, Manly NSW 2095.

19.3 A notice by email is taken to be received on the day it is sent, unless the sender receives a delivery failure message — in which case it is not taken to be received at all, and the sender must try another method. A notice by post is taken to be received 5 business days after posting.

20. General

20.1 Governing law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

20.2 Disputes. If a dispute arises, please contact us first at contact@invoicegen.com.au. We will try in good faith to resolve it with you. Nothing in this clause prevents either of us from seeking urgent interlocutory relief, or from exercising any right under the Australian Consumer Law, including complaining to the Australian Competition and Consumer Commission or NSW Fair Trading.

20.3 Assignment. Neither of us may assign or transfer our rights under these Terms without the other's consent, which must not be unreasonably withheld — except that we may assign or novate these Terms to a related body corporate, or in connection with a sale or restructure of our business, on notice to you, provided the incoming party assumes our obligations in full.

20.4 Severability. If any part of these Terms is unenforceable, it is to be read down to the extent necessary, or severed, without affecting the rest.

20.5 No waiver. A failure or delay by either of us to exercise a right is not a waiver of it.

20.6 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and replace any earlier understanding. This clause does not limit any liability either of us has for fraud or fraudulent misrepresentation, or under section 18 of the Australian Consumer Law.

20.7 Relationship. Nothing in these Terms creates a partnership, joint venture or employment relationship between you and us, or any agency relationship other than the limited agency described in clause 8.1.

20.8 Force majeure. Neither of us is liable for a failure to perform (other than an obligation to pay money) caused by an event beyond our reasonable control, for so long as that event continues.

21. Contact us

Venture Drake Pty Limited (ABN 59 159 237 126) Trading as InvoiceGen Ground floor/44 North Ft Rd, Manly NSW 2095 Email: contact@invoicegen.com.au Web: https://invoicegen.com.au